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COVID-19

COVID-19 - Level 3 Update

Hi everyone,

Thanks for keeping in touch with us, placing orders and keeping safe during the 5-week Level 4 period. Looks like we have made fantastic progress as a country, both with our safety and with our projects in garages!

As we enter the 2-week stage of Level 3, we have a few operational changes we have to make to ensure we follow all restrictions enforced to keep both yourselves and our team safe.

Click & Collect:
Click & Collect for all orders will be available going forward from Tuesday 28th April 8:00am until further notice. 

Protocol:

  • All payments must be contactless - made prior to collection, either over the phone or online via our sales channels (Panelstore Website, TradeMe).
  • Please phone us when you arrive to advise you are here for collection with your order details (Reference/Order Number) and your order will be brought to the gate for a contactless handover.
    Dunedin Collections - your order will be brought to the door for contactless collection on a designated, sanitised trolley. 
  • No customers are allowed on-site or in our premises until the Alert Level is decreased from Level 3.

 Home Delivery:

Home delivery is available nationwide with our freight partners. Within Auckland, we can provide express delivery services with Urgent Couriers & Chem Transport.

Nationwide freight will be delivered by NZ Couriers, Post Haste & Mainfreight.

Colour Mixing & Matching:

We can still mix and match colours for you to vehicle colour codes. These mixes will be processed exactly the same with contactless payment being required. We will notify you when your spray cans or mixed colours are ready to collect.

For all eye and panel matches, these samples will need to either be couriered to us or dropped off at our contactless handover point. We will not charge a matching fee but note there may be a delay in turnaround for this service. Payment will need to be processed prior to collection.

To ensure we abide and follow all these restrictions, these measures will be strictly enforced and we appreciate you all respecting them and working with us in this time!

-Shane & The Panelstore Team